If you receive an email from us advising that your order has been placed on hold, please don't panic!
We often randomly select orders for additional security checks. This is to ensure the customer has knowingly placed the order and all customer details match and we can dispatch your order without delay.
In most cases your order will be processed without delay. In the instance that we do require any extra details from you to verify your purchase, we will be in touch via email.
Note: If you receive an email from us that you are unsure about and do not feel comfortable, please submit a request below, call or chat us so we can organise a time to verify your details and avoid us cancelling your order.